Frequently Asked Questions

Is it secure to buy gold online at Sunar?

Yes. Our online shopping site has built-in security measures that keep your information as well as the details of the transaction safe. However, always use caution when shopping online and avoid sharing your passwords and financial details on unsecured sites.

I forgot my password. What should I do?

Simply click on the ‘Forgot password’ and follow the instructions as prompted.

How long will it take for my purchase to be delivered?

We have several products under the Same Day Shipping category. These are ready-to-ship products and will likely be delivered at your address in 2-3 working days. For most items, an estimated time of delivery is provided prior to finalizing your order.

How to Clean and Care for Your Gold Jewellery

a. Remove your gold jewellery before showering, bathing, or cleaning. The exposure to soap and chemicals can dull the gold, necessitating more frequent cleanings. It can also scratch or break down the gold, which is a soft metal and easily damaged
b. Store your gold jewellery separately. It’s important to make sure your pieces of gold jewellery don’t touch any other jewellery when they’re being stored.Because gold is a soft metal, it can easily get scratched or bent out of shape if it comes in contact with other pieces of jewellery
c. Buff your gold jewellery occasionally. Even if your jewellery doesn’t need to be cleaned, buffing it occasionally is a good way to maintain it.Use a soft chamois cloth and gently rub the surface of the piece. It can help restore the shine of the jewellery right away without further cleaning
d. Mix mild dish detergent with warm water. Less abrasive than other cleaners, dish detergent is the best option for cleaning your gold jewellery.Just add a few drops to a small bowl of warm water and use it with a soft brush or cloth to clean your jewellery.
e. Soak your jewellery. You can leave your jewellery in the soap mixture for up to three hours. You can’t over-clean gold with this mixture,so don’t worry about leaving it in too long. If your jewellery isn’t that dirty, you can leave it in for ten to fifteen minutes.
f. Rinse your gold jewellery thoroughly in warm water. Make sure that all traces of suds are gone, especially if you’re cleaning a heavily ornamented piece.The water should run clear when you’re finished.

Do you offer free shipping?

We offer free shipping for all items ordered, regardless of value or quantity.

How long would it take for me to receive my order?

It generally takes 2 - 7 for your items to reach you after we hand it over to the courier. Each product is made to order and an estimated day of arrival is provided along with the jewellery’s details on our site’s specifications page.

Do you shipment all over India?

We ship to all major cities in India. You can check the availability of the pin code on our website.


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